Privacy Policy

Information We Collect

We collect only the essential information needed to provide our file conversion and processing services:

• Files you upload for processing (stored temporarily and automatically deleted within 24 hours)
• Basic technical information such as IP address, browser type, and device information
• Usage analytics to improve our services (anonymized and aggregated)
• Error logs and technical diagnostics for troubleshooting purposes
• Cookies and similar technologies for site functionality

How We Use Your Information

Your information is used solely for the following legitimate purposes:

• Process and convert your uploaded files according to your requests
• Provide customer support and respond to your inquiries
• Improve our services, fix bugs, and develop new features
• Monitor service performance and prevent abuse
• Comply with legal obligations and protect our rights

We never sell, rent, or share your personal data with third parties for marketing purposes.

File Processing and Data Security

Your uploaded files are processed securely on our servers using industry-standard security measures:

• All files are encrypted during transmission and storage
• Files are automatically deleted from our servers within 24 hours of processing
• We do not access, view, or analyze your file contents beyond what's necessary for conversion
• Processing occurs in secure, isolated environments
• No backup copies of your files are retained

Cookies and Tracking

We use cookies and similar technologies to ensure our website functions properly:

• Essential cookies: Required for basic site functionality and file processing
• Analytics cookies: Help us understand how users interact with our site
• Performance cookies: Allow us to optimize loading times and user experience

You can control cookie preferences in your browser settings, though disabling certain cookies may limit functionality.

Third-Party Services

We integrate with trusted third-party services to provide our functionality:

• Cloud hosting providers: For secure file processing and storage
• Analytics providers: For understanding user behavior (data anonymized)
• Security services: For protecting against malicious activity

These services have their own privacy policies and data handling practices. We ensure they meet our security standards.

Your Rights and Control

You have several rights regarding your personal information:

• Access: Request information about data we may have collected
• Deletion: Request deletion of your data (though we automatically delete files within 24 hours)
• Correction: Request correction of any inaccurate information
• Portability: Request a copy of your data in a structured format
• Objection: Object to certain types of data processing

To exercise these rights or raise privacy concerns, contact us at privacy@utilaz.com.

Data Retention

We follow strict data retention policies to protect your privacy:

• Uploaded files: Automatically deleted within 24 hours
• Processing logs: Retained for 30 days for troubleshooting purposes
• Analytics data: Retained for 13 months in anonymized form
• Account data: Deleted within 30 days of account closure

International Data Transfers

Our services may involve transferring your data to servers located in different countries. We ensure all international transfers comply with applicable privacy laws and implement appropriate safeguards.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify users by posting the updated policy on this page and updating the "Last Modified" date below.

Contact Information

If you have questions about this privacy policy or our data practices, please contact us:

• Email: privacy@utilaz.com
• General Support: support@utilaz.com

We will respond to all privacy-related inquiries within 30 days.